Need to file a claim? Give us a call.

Claims Support — 757-645-9379

How We Support You

1. Before you file

Pre-Claim Walk-Through

Call us first. We’ll talk through your situation, possible outcomes, and what to expect — so you can make an informed decision before filing a claim.

2. When you file

File a claim with your carrier.

Insurance claims must be filed directly with your insurance carrier. We’ll help you understand the process and walk you through it step by step.

3. Ongoing Support

We’re here to help.

From navigating the claims and payment process to helping you understand next steps if there are delays or denials, we stay by your side.

Additional Support Available

Visual Assessment Access

We have access to licensed Class A contractors who can assess damage and help determine whether a claim may be necessary or if clarification is needed.

24/7 Emergency Access

Round-the-clock access to restoration services in the event of wind, water, or fire damage.

What happened? Let’s start here.

Select the scenario closest to yours for simple, step-by-step guidance.

A quick note about our role —

We may not work miracles, but we do know the claims process inside and out. AB Insurance provides guidance, education, and advocacy to help you understand your options and navigate the insurance claims process. All claims must be filed with your insurance carrier, and coverage decisions, approvals, payments, timelines, and settlements are determined solely by the carrier — not AB Insurance. Our recommendations are general guidance to help you make informed decisions and should not be interpreted as a guarantee of coverage, claim approval, payment amount, or outcome.