If you’ve been in a car accident or vehicle collision, it’s normal to feel shaken and unsure what to do next. This guide walks you through the key steps to protect yourself and prepare for the insurance claim process.
Right After the Damage
Document the Scene
Take photos of the damage to all vehicles
Photograph the position of the vehicles
Take photos of the other vehicle’s license plate(s)
Before You File a Claim
Exchange Information
Exchange insurance and contact information with other drivers
Note any passengers involved
Contact the police to help document the incident and file a report
Tip: Stay calm and avoid apologizing, as this can sometimes be interpreted as admitting fault.
Preparation
Gather Important Details
Write down street names, intersections, parking lot locations, or exit ramps
Note if there are nearby security cameras
Record the towing company’s name if your vehicle is towed
Start the Claims Process
Call AB Insurance
Our Claims Advocates can help you understand the next steps and guide you through the claims process if needed.
